Those of us with more than an hour’s exposure to the English language have probably heard the terms “please” and […]
Tag Archive for ‘Mild-Mannered Laborer’
There’s a subset of customer interactions in which I make a small mistake, worry that the customer might think less […]
The most useless appliance in the store (so far)
I went in to work one day and found this thing taking up space on the side counter: That’s the […]
Customer profile: the card player
Here’s a recent interaction I had with a customer who brought a hot dog up to the counter: “Excuse me, […]
It’s the little things: the slice buttons
My employer sells pizza, and one of its more successful and long-running twofer sales has been on two slices. It’s […]
Customer profile: Burrito Bill
Before I tell you about the subject of today’s customer profile, I need to tell you about Jane. Jane is […]
Customer profile: Joe Joe Joe Joe
I wrote recently about one of the ways customers try to dominate or demean the wage slaves they interact with. […]
The ratcheting paranoia of my bosses’ carding policy
It started before I was hired. My employer had a “Card Under 40” policy, as is fairly common for businesses […]
Can they not go one minute without dominance games?
One of the things I find myself doing at work is watching customers walk up to the counter, realize that […]
It’s the little things: teensy floor mats
Part of this job involves standing behind a counter, often for hours at a time. The floors are tiled concrete, […]
Ray of Infamy 