November 13’s local paper, front page, above the fold: Bangor is buying bus tickets to warmer states for people with […]
Author Archives
Ray O'Neill
“Please and thank you” is an insult
Those of us with more than an hour’s exposure to the English language have probably heard the terms “please” and […]
Juul stops selling another flavor to placate “society”
AP, via the weekend’s paper: Juul Labs said Thursday it will halt U.S. sales of its best-selling, mint-flavored electronic cigarettes […]
Blizzard suit issues unconvincing pseudo-apology
I’m several days late on my YouTube viewing, so I’ve only now seen clips of Blizzard Entertainment president J. Allen […]
There’s a subset of customer interactions in which I make a small mistake, worry that the customer might think less […]
The most useless appliance in the store (so far)
I went in to work one day and found this thing taking up space on the side counter: That’s the […]
Bangor City Hall’s proposed renovation boondoggle
Last week in my local paper: The first floor of Bangor City Hall could look pretty different in the coming […]
I strongly dislike Pepcoin
Through labels on the packages of brands of chips I don’t usually buy I have been informed of the existence […]
Customer profile: the card player
Here’s a recent interaction I had with a customer who brought a hot dog up to the counter: “Excuse me, […]
It’s the little things: the slice buttons
My employer sells pizza, and one of its more successful and long-running twofer sales has been on two slices. It’s […]
Ray of Infamy 