November 13’s local paper, front page, above the fold: Bangor is buying bus tickets to warmer states for people with […]
“Please and thank you” is an insult
Those of us with more than an hour’s exposure to the English language have probably heard the terms “please” and […]
Juul stops selling another flavor to placate “society”
AP, via the weekend’s paper: Juul Labs said Thursday it will halt U.S. sales of its best-selling, mint-flavored electronic cigarettes […]
Blizzard suit issues unconvincing pseudo-apology
I’m several days late on my YouTube viewing, so I’ve only now seen clips of Blizzard Entertainment president J. Allen […]
There’s a subset of customer interactions in which I make a small mistake, worry that the customer might think less […]
The most useless appliance in the store (so far)
I went in to work one day and found this thing taking up space on the side counter: That’s the […]
Bangor City Hall’s proposed renovation boondoggle
Last week in my local paper: The first floor of Bangor City Hall could look pretty different in the coming […]
I strongly dislike Pepcoin
Through labels on the packages of brands of chips I don’t usually buy I have been informed of the existence […]
Customer profile: the card player
Here’s a recent interaction I had with a customer who brought a hot dog up to the counter: “Excuse me, […]
It’s the little things: the slice buttons
My employer sells pizza, and one of its more successful and long-running twofer sales has been on two slices. It’s […]
