I’m several days late on my YouTube viewing, so I’ve only now seen clips of Blizzard Entertainment president J. Allen […]
There’s a subset of customer interactions in which I make a small mistake, worry that the customer might think less […]
The most useless appliance in the store (so far)
I went in to work one day and found this thing taking up space on the side counter: That’s the […]
Bangor City Hall’s proposed renovation boondoggle
Last week in my local paper: The first floor of Bangor City Hall could look pretty different in the coming […]
I strongly dislike Pepcoin
Through labels on the packages of brands of chips I don’t usually buy I have been informed of the existence […]
Customer profile: the card player
Here’s a recent interaction I had with a customer who brought a hot dog up to the counter: “Excuse me, […]
It’s the little things: the slice buttons
My employer sells pizza, and one of its more successful and long-running twofer sales has been on two slices. It’s […]
Blizzard slaps down Hearthstone player over support for Hong Kong protests
Here’s an official corporate statement from Blizzard Entertainment, makers of video games like Hearthstone: We’d like to re-emphasize tournament and […]
News of the Sanders rally
When I commented on the news about Pete Buttigieg’s then-upcoming campaign rally in Portland, I predicted that my local paper’s […]
Customer profile: Burrito Bill
Before I tell you about the subject of today’s customer profile, I need to tell you about Jane. Jane is […]
Ray of Infamy 